Fitness Centre exercise


Policies and Etiquette

General Facility Etiquette & Policies

  • Patrons must observe the Fitness Centre policies and etiquette at all times.

  • Always wipe and clean equipment (mats, benches, etc.) after use.

  • Be respectful of others and keep the space organized and clean. Please return all free weights and equipment to storage racks after use.

  • Outdoor footwear and food are not permitted in the facility.

  • Upon entering the facility you must check in to the facility/class at Guest Services.

  • Access to the facility is only available during operating hours. 

  • Please avoid wearing perfume or scents in the gym spaces or change rooms. 

  • Cell phones are not permitted to be used in the change rooms, to ensure privacy of all individuals.

  • The Fitness Centre is not responsible for loss, theft or damage to personal property. Please store and use facility lockers during your session. You are responsible to provide your own lock.

  • Instructions from staff must be adhered to at all times.

  • Outside trainers and/or coaches are not permitted to offer personal training services in our facility.

  • Our minimum age in the Fitness Centre is 15-years-old, unless supervised/lead by one of our Certified Coaches/Instructors.

  • Management reserves the right to refuse entry, suspend or cancel membership if rules and policies are not followed. A verbal and/or written warning will be given first. Failure to comply will result in suspension or cancellation of facility access and/or membership without refund.  

  • Management and staff reserve the right to refuse entry to any person at any time or to remove persons guilty of disruptive or disorderly conduct – including, but not limited to; verbally or physically threatening staff or other persons, dangerous, rude and/or disruptive behaviour and gaining unauthorized and/or wrongful access.

Class Policies & Etiquette

  • Patrons are required to arrive on time to class. If they arrive late there is a possibility you may not be able to participate for safety reasons or your spot may be given away to someone on the waitlist. *If it is your first time to a class, you are required to arrive 5-10 minutes early to meet and chat with the instructor*

  • Please advise your class instructor if you are new, have an injury or medical condition. 

  • Class cancellation policy - Be sure to cancel within 60 minutes prior to when the class starts to avoid forfeiting your class. No shows will be considered a late cancel and your class will be deducted from your membership package or class pass, no refunds. Class cancellations will not be accepted by phone within 60 minutes from the class start time.

  • Class sign-up policy - payment (or membership) is required up front for fitness classes in order to secure your spot.

Fitness Centre Cancelation & Refund Policies


There are no refunds, holds, transfers or freezes for all memberships. Cancellation for 6 months or 1-year membership is granted for medical reasons only with required supporting documents emailed to Cancellation for monthly auto-renew memberships is available at any time with 30 days notice (before next payment) via email to

Personal Training

There are no refunds on personal training purchases. Packages/sessions expire one month from purchase. Cancellation for monthly auto-renew small group training is available at any time with 30 days notice (before next payment) via email to

Locker Rental

Cancellation for monthly auto-renew locker rental is available at any time with 30 days notice (before next payment) via email to

Class Pass

Our class pass is non-refundable and it expires one year from the date of sale. (Exception: Barbell class pass expires four months from the date of sale)

Fitness Programs and Workshops

Fitness Centre fitness programs and workshops require one week (7 days) of notice to for a cancellation with a full refund.


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